Terms of Service

Last updated August 12, 2026

What these terms cover. Everything: using the straiw.com website, talking to our assistant, and ordering paid work through STRAIW — including how a price becomes binding, how your budget is held, when it is released, and what happens if the work is not delivered. They become a contract between you and CombyCode Inc. when you allocate a budget for an order.

1. Who we are

STRAIW is operated by CombyCode Inc., a company incorporated in the State of Florida, United States, doing business as STRAIW, with its registered address at 7901 4th St N Ste 300, St. Petersburg, FL 33702, United States.

In these terms, "we", "us" and "our" mean CombyCode Inc.; "you" means the person or organisation using STRAIW. An "executor" is a person, team or automated agent we engage to carry out work.

2. Accepting these terms

By using straiw.com, creating an account, or placing an order, you agree to these terms. If you do not agree with them, do not use STRAIW.

You must be at least 18 years old to place an order, and at least 16 — or the minimum age of digital consent where you live, if that is higher — to use the website. If you use STRAIW on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation, and "you" means that organisation.

STRAIW is intended for business use. If you are a consumer, mandatory consumer-protection law where you live applies in addition to these terms and prevails where they conflict.

3. Your account

You can describe a task and see a draft price without an account. An account is required before an order can be paid for or delivered. You are responsible for keeping access to your account secure and for everything done through it. Tell us promptly at info@straiw.com if you believe someone else has gained access.

4. What STRAIW is, and how an order works

STRAIW is an outcome service. You describe a result you need; we arrange for it to be delivered. You contract with us, not with an executor. We decide who carries out the work, and we remain responsible to you for it.

An order passes through these steps, and each one is visible to you in your account:

The brief. You describe the task to our assistant, which turns it into a written brief including acceptance criteria. This is free and commits you to nothing.
The draft price. The brief carries an indicative price and delivery date. A draft price is not an offer and binds neither of us.
Our decision. We review the brief and do one of three things: confirm it at the draft price; propose a different budget or delivery date; or decline it, telling you why. We are not obliged to accept any task.
Your acceptance. A contract is formed when you allocate the budget for a price we have confirmed. Until that moment nothing is owed by either of us.
Delivery and review. We deliver the work and you review it against the acceptance criteria in the brief.

Figures shown anywhere on the website as examples are illustrations, not quotes. Only a price confirmed to you in your account becomes binding, and only once you allocate the budget for it.

5. Price, payment and how your budget is held

Prices are stated in US dollars and are fixed for the agreed scope. They exclude any sales tax, VAT or equivalent, which is added where we are required to charge it. You are responsible for any withholding or transfer charges imposed where you are.

Payments are processed by Stripe. We do not receive or store your card details. Stripe's own terms apply to the payment itself.

When you allocate a budget, the money is taken and held. It is not paid to anyone. It is held by us against your order and released only as set out in section 6. Holding funds does not make us a bank, the money is not held in a segregated client account unless we say otherwise in writing, and it does not earn interest for you.

Work outside the agreed scope is not covered by the price. If a task turns out to need more than the brief describes, we will tell you and propose a new budget, which you are free to refuse.

6. Delivery, review and acceptance

We deliver by the agreed date, or tell you before it passes that we cannot. Delivery dates depend on you supplying anything the brief says you will — access, content, accounts, approvals. If you do not, the date moves by at least the length of the delay.

When we mark the work delivered, you have seven (7) calendar days to review it against the acceptance criteria in the brief and either accept it or tell us what does not meet them. During that window:

If you accept, the budget is released and the order is complete.
If you tell us a criterion is not met, we correct the work at our cost and deliver again. A new seven-calendar-day review window starts.
If we hear nothing within seven calendar days, the work is treated as accepted and the budget is released. We will remind you before that happens.

Acceptance is judged against the acceptance criteria written in the brief and nothing else. This is why the brief matters: it is the document the work is measured by, and it is fixed at the moment you allocate the budget. Requests beyond those criteria are new work at a new price.

7. The delivery guarantee

If work is not delivered to the acceptance criteria, we do one of the following, at our choice and at no further cost to you:

correct it and deliver again;
reassign it to a different executor and deliver again; or
refund the held budget in full.

If we cannot deliver to the criteria at all, you get your money back. That is the guarantee, and it is the reason the budget is held rather than paid out on delivery.

The guarantee does not cover a result you simply do not like where the acceptance criteria are met, work delayed or prevented by something you did not supply, or requirements you did not put in the brief.

8. Cancellation and refunds

Before you allocate a budget — there is nothing to cancel and nothing has been charged.
After you allocate a budget but before work starts — cancel for a full refund.
After work has started — we refund the held budget less a fair charge for work already done, which we will itemise.
After you accept the result — the budget has been released and is not refundable, except where the law says otherwise or the guarantee in section 7 applies.

We may cancel an order and refund you in full at any time before delivery, in particular if a task turns out to be unlawful, outside what we can safely deliver, or misdescribed in the brief.

Refunds go back to the original payment method. How long it takes to appear after we issue one is a matter for Stripe and your bank.

9. Who does the work

We choose who carries out each task — an individual, a team, or an automated agent — and we may change that choice at any time. Executors are not our employees and are not your contractors; there is no contract between you and an executor.

Executors are bound to confidentiality obligations at least as strict as those we owe you under section 12, and are required to assign to us the rights needed to give you what section 11 promises.

For six (6) months after an order completes, you agree not to engage directly, outside STRAIW, any executor introduced to you through it for work of the kind they did for you here.

10. What you send us

You are responsible for everything you send us — briefs, files, links, credentials and messages. You confirm that you own it or are entitled to share it, and that our using it as the brief describes will not infringe anyone's rights or break an obligation you have.

You grant us, and the executors we engage, a licence to use, copy and adapt your material for the purpose of delivering your order and nothing else. That licence ends when the order does, apart from copies kept in backups or where we must retain records by law.

Do not send us payment card details, passwords to accounts you cannot revoke, special-category personal data, or anything covered by a non-disclosure agreement with a third party unless you have that party's permission. A chat message and a contact form are not secure channels. If a task requires access to a live system, use credentials you can withdraw.

If you send us ideas, suggestions or feedback about STRAIW itself — as opposed to material for your order — you grant us a free, worldwide, perpetual right to use them with no obligation to you.

11. Ownership of the result

When the budget for an order is released, all rights in the deliverables produced specifically for you under that order transfer to you, to the extent they can be assigned, together with the right to use, modify and sublicense them without restriction.

Until the budget is released, we retain those rights. Deliverables are provided for review only, and using them before the budget is released is a breach of these terms.

We keep ownership of anything that existed before your order or that we use across clients — our tools, methods, frameworks, templates and know-how. Where a deliverable contains such material, you get a perpetual, worldwide, non-exclusive licence to use it as part of that deliverable.

Third-party components, including open-source software, come with their own licences, which we will identify where they are material to what you receive.

12. Confidentiality

Each of us will keep the other's non-public information confidential, use it only to perform or receive the service, and protect it with at least reasonable care. This does not apply to information that is public through no breach, was already known without obligation, was independently developed, or must be disclosed by law — in which case we will tell you where we lawfully can.

We may name you as a client and describe work at a high level, but we will not publish your confidential material or anything identifying it without your written permission.

13. Our assistant and AI-generated content

Parts of STRAIW use automated and AI-based systems, including a conversational assistant, and executors may include automated agents. Output from these systems can be incomplete, out of date, or wrong. Nothing an assistant says is professional advice, and nothing it says commits us to a price, a date or a scope — only a confirmed price in your account does that.

Where AI systems are used to produce deliverables, section 11 applies to the result in the same way, and we remain responsible to you for meeting the acceptance criteria.

14. Acceptable use

You must not use STRAIW to commission or carry out anything unlawful, and you must not:

order work that infringes anyone's rights, breaches a duty of confidence, or is intended to deceive, defraud or harass;
order work to attack, break into, or evade the security of a system you do not own or have written permission to test;
attempt to gain unauthorised access to STRAIW, our servers or any related system, or probe, scan or test their security;
interfere with the service, including by overloading it or using automated tools to submit forms or generate traffic;
scrape, harvest or bulk-collect content or contact details;
impersonate any person or organisation, or misrepresent your affiliation with one; or
use STRAIW to launder money or to evade sanctions or export controls.

We may refuse a task, suspend an account, or block access if we reasonably believe any of these apply. Where we do so and you have money held with us, we refund it unless the law requires otherwise.

15. Our intellectual property

The website, the platform, its content and design, and the STRAIW name and logo are owned by CombyCode Inc. or used under licence. Nothing in these terms transfers those rights to you. You may link to the website and quote short extracts with attribution; everything else requires our written permission.

16. Third-party links and services

STRAIW relies on third parties, including Stripe for payments and Google for sign-in, and links to sites we do not control. We are not responsible for the content, availability or practices of any third party, and their own terms apply to your use of them.

17. Availability

We aim to keep STRAIW available but do not promise it will be uninterrupted, timely, secure or error-free. We may change, suspend or withdraw parts of it. Where we withdraw something that affects an order already paid for, section 7 applies: we deliver it, or we refund you.

Neither of us is liable for a failure caused by something genuinely outside our reasonable control. If such an event prevents delivery, we refund the held budget.

18. Disclaimers

Beyond what these terms expressly promise — in particular the acceptance criteria in section 6 and the guarantee in section 7 — and to the fullest extent permitted by law, STRAIW and everything on it are provided "as is", and we exclude all other warranties, conditions and representations, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these terms limits or excludes anything that cannot lawfully be limited or excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability owed to you as a consumer under mandatory law.

19. Limitation of liability

To the fullest extent permitted by law, neither of us is liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, arising out of or in connection with STRAIW or these terms.

Our total aggregate liability arising out of or in connection with an order is limited to the amount you paid for that order. Our total aggregate liability for anything else — including use of the website where no order exists — is limited to one hundred US dollars (USD 100).

These limits are a reasonable allocation of risk given the price of the service and the refund rights in sections 7 and 8.

20. Your responsibility to us

You will reimburse us for any loss, cost or claim we reasonably incur because of material you supplied, a task you commissioned, or your use of STRAIW in breach of these terms or of the law — including a claim that your material or your instructions infringed someone's rights.

21. Privacy and cookies

Our Privacy Policy explains what personal information we handle and why. Our Cookie Policy explains what we store on your device and how to change your choices. Both form part of these terms.

22. Changes to these terms

We may update these terms. The date at the top shows the current version, and changes take effect when published. An order already placed continues under the terms that applied when you allocated its budget. If a change is significant we will make that clear, and where the law requires it we will give you notice before it takes effect.

23. Governing law and disputes

These terms, and any dispute arising out of them or your use of STRAIW, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Pinellas County, Florida will have jurisdiction.

Before starting proceedings, please contact us at info@straiw.com so we can try to resolve the matter. Most disputes about an order are about acceptance criteria and are settled quickly by looking at the brief.

If you are a consumer resident in the European Economic Area or the United Kingdom, this does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in your local courts.

24. General

If any provision of these terms is found to be unenforceable, the rest continues to apply.
If we do not enforce a right immediately, we do not give it up.
You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to a company that takes over our business, provided your rights are not reduced.
Nothing in these terms creates a partnership, joint venture or employment relationship between us.
These terms, together with the Privacy Policy, the Cookie Policy and the brief for each order, are the entire agreement between us.

25. How to contact us

Online: straiw.com/contact
Email: info@straiw.com
Post: CombyCode Inc., 7901 4th St N Ste 300, St. Petersburg, FL 33702, United States